Calderdale Council Customer Satisfaction Survey

About this survey

Please note: the survey has now closed.

We are conducting this survey to gather your views on your experience when contacting the Council. Your feedback will help us better understand what we're doing well and where we can improve. This will help us adapt our services to better meet your needs.

A summary of the results will be published on this page in November 2024.

The survey should take approximately 5 to 10 minutes to complete and will close at midnight on 07 October 2024.

The survey includes some questions about our Customer Experience Framework. To answer these questions you might want to read the document on the Calderdale Council website. Visit Customer Experience Framework.

Paper Surveys

• Paper surveys will be available in Calderdale libraries or from Customer First reception, Horton Street, Halifax.
• Alternatively, you can download and print your own paper copy by visiting the link at the bottom of this page.

Completed paper surveys should be handed in to the library or posted to: Consultation Officer, Calderdale Council, Princess Buildings, Halifax, HX1 1TS.

All paper surveys should be received by the survey close date of 07 October 2024.

Prize Draw

By completing this survey, you can choose to enter our prize draw. Please provide your contact details at the end of the survey if you would like to take part. Winners will be notified by 14 October 2024.

Prizes are:

• I x family ticket to the end of year pantomime at Victoria Theatre, Halifax.
• 1 x one month sports membership for Brighouse, Sowerby Bridge or Todmorden sports and fitness centres.

Data Protection

Survey responses will be collected and processed by Calderdale Council in accordance with the Data Protection Act 2018. For information, view our download our Privacy Notice.