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Calderdale Council Customer Satisfaction Survey 2025

Please note: this consultation is now closed for responses.

Share your views in our annual Customer Services consultation.

We want to hear about your experience when contacting the Council and using our website.

  • Your feedback will help us better understand what we're doing well and where we can improve.
  • This will help us shape our services to better meet your needs.


How to share your views

  • Complete the online survey by selecting the button marked "Take the survey". This is a green button on the top right of your screen on a laptop or PC and a white button at the bottom of your screen on a mobile phone.
  • Other ways to share your views are listed at the bottom of this page.
  • The survey should take approximately 5 to 10 minutes to complete and will close at midnight on 16 November 2025.
  • The survey includes some questions about our Customer Experience Framework. To answer these questions you might want to read the document on the Calderdale Council website. Visit Customer Experience Framework.


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Prize Draw

By completing this survey, you can choose to enter our prize draw. Please provide your contact details at the end of the survey if you would like to take part. Winners will be notified by 28 November 2025.

Prizes are:

  • I x family ticket to the end of year pantomime at Victoria Theatre, Halifax.
  • 1 x three-month sports membership for Brighouse, Sowerby Bridge or Todmorden sports and fitness centres.
  • 1 x family ticket to Shibden Hall (during opening times March - October 2026).

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Data Protection

  • Survey responses will be collected and processed by Calderdale Council in accordance with the Data Protection Act 2018.
  • For information, view our download our Privacy Notice.


Sharing the results

A summary of the results will be published on this page in January 2026.

You're viewing real-time data. Participant counts are continuously updated for administrators. Please note that regular users see cached data, which may result in slight differences in the numbers.
298 participants

Phases

Phases overview
Phase 1: Share your views
Share your views
Phase 2: Analysing the results
Analysing the results
Phase 3: Results and next steps
Results and next steps

Share your views

20 October 2025 23:00 - 17 November 2025 00:00

How to share your views

The survey is open until midnight on 16 November 2025 and all responses should be received by this date.

  • Complete the online survey by selecting the button marked "Take the survey". This is a green button on the top right of your screen on a laptop or PC and a white button at the bottom of your screen on a mobile phone.
  • Pick up a paper survey from a Customer First office or print it off yourself using the link at the bottom of this section.
  • Completed paper surveys can be handed in where you picked them up or posted to: Consultation Officer, Calderdale Council, Town Hall, Crossley Street, Halifax, HX1 1UJ
Paper survey for printing only.pdf
(222.7 KB)